FAQ for our self storage units

Storage FAQ

Advantage wants you to know how storage works so you can have a great storage experience.

Here are answers to some common questions. If you still have questions, please call one of our local facilities. Our storage professionals are experts and will be happy to assist you with your storage needs.

FAQ at Advantage Self Storage Property Management
Facility of Advantage Self Storage Property Management
How do I get started?

Use our search feature to find the Advantage Storage facility that's most convenient for you – near your home, work or in between. Use our Size Guide to choose a unit that's just the right size. Then you can reserve your space right online, request a quote from the facility or call the facility to speak with one of our storage professionals.

What sizes of units do you have?

Our standard sizes range from 5'x5' to 10'x30' and about 9' high (all dimensions are approximate), but many facilities also offer smaller and larger spaces, from storage lockers to extra-large units. Use our Size Guide to find the right amount of space for you; you can always measure your unit at the facility for suitability.

Does Advantage Storage provide locks? Do you keep a key to my storage unit?

You can purchase a new, sealed lock at any Advantage facility. No one else has a key to that lock – just you. If you prefer to provide your own lock, you're welcome to do so. (Note: Some facilities have special doors that require specialty locks. Specialty locks are available for purchase at those facilities that require them.)

Do you have climate-controlled units?

Yes. Climate-controlled units, which are designed to maintain a set temperature range, are available at all Advantage facilities. Climate controlled units are recommended to protect you valuable possessions from the extremes of Texas temperatures and fluctuations in humidity.

What's a drive-up unit?

A drive-up unit has a roll-up door and its own loading area. Just drive up to it and load your belongings in or out.

What's a roll-up door?

Roll-up doors are like garage doors – they roll up overhead for easy access. They're usually wider than swing doors, so it's easy to move things in and out.

What's the difference between an indoor unit and an outdoor unit?

Indoor units are protected from the elements and have broad hallways (and elevators in multi-story facilities). Outdoor units are usually all on one level and frequently offer the convenience of drive-up access.

Do you offer RV/boat/car/motorcycle parking?

While most of our units are designed to store personal or business belongings, all Advantage facilities have storage units that will accommodate motorcycles, ATVs, jet skis and small boats and cars. Some of our facilities offer larger open spaces, covered spaces and fully enclosed units for parking recreational vehicles or larger boats up to 40'. Please check with your Advantage Storage facility to see if this feature is available.

How far in advance can I reserve a storage unit?

You can reserve your unit up to 7 days before you move in.

How far in advance can I rent a storage unit?

You can rent your unit up to 15 days before you move in. Please contact your local facility and speak with a storage professional who can assist in advanced rentals.

Do you rent space month-to-month or do I have to sign a lease?

Our rental contracts are month-to-month agreements – no long-term lease is required.

Do I need to give you notice when I move out?

A 10 day written notice is required prior to vacating the unit.

When can I access my storage unit?

Advantage Storage facilities are open 7 days a week, and normal access hours are generally between 6 a.m. and 9 p.m. Access hours may vary by location. Select a location for specific hours and features.

What's the difference between access hours and office hours?

During access hours, you can use your gate code to access your storage unit. During office hours, your Property Manager is available to provide in-person customer service (like answering questions, selling supplies, accepting rental payments and so on). Generally our office hours are between 9 a.m. and 6 p.m. Monday through Friday and 9 a.m. to 5 p.m. on Saturday. Some of our facilities are open on Sunday from 1 p.m. to 5 p.m. Select a location for specific office hours.

If I rent a storage unit from you, can my spouse, kids or friend have access, too?

When you rent from Advantage Storage you can allow access for other people you specify (or restrict access only to yourself).

Do you have moving trucks I can use?

Some Advantage locations have Advantage moving trucks on-site that are provided free for a set period with each new rental, and may also be rented by the hour subject to availability. Contact the local facility or check in the features section of the specific facility to see if Free moving truck is available.

If I lose my key and/or access code, what do I do?

Call your Advantage Storage Property Manager for assistance during regular business hours

Do I need insurance for my stored goods?

Yes, you are responsible for those items you store at Advantage and insurance for those items is required. We offer affordable self storage insurance options provided by Great American, a nationally recognized leader in content insurance. In the event that you are already covered, a copy of the declaration's page must be available at the time of rental.

What kind of documentation do I need to provide to rent a storage unit?

You will need to provide a valid, government-issued form of identification (e.g., driver's license, state ID or passport).

Do you have handcarts or dollies I can use at your facilities?

Yes. You're welcome to use our complimentary carts and dollies while you're at Advantage Storage.

What does resident manager mean?

"Resident" manager means that an employee, usually the facility manager, has an apartment on-site as part of the facility.

Can I rent in person, or on the telephone?

We designed our web site to make reserving a storage unit storage fast and easy – but completing the lease requires you to visit the storage facility in person.

Do all Advantage facilities sell packing and moving supplies?

Yes, all Advantage facilities offer a wide variety of boxes, locks and moving supplies to assist you with your moving and storage needs.

If I do not rent storage, can I still purchase storage and moving supplies?

Yes. All Advantage Storage locations sell top-quality moving and storage supplies like boxes, tape, protective wrap, furniture covers, dish-packs, glass-packs and more. You don't need to be a storage customer to buy supplies.

How do I pay my bill?

Advantage Storage offers five convenient ways to pay:

  • Choose AutoPay. Enroll online at AdvantageStorage.net or enroll in person at any Advantage Storage property – the rest is up to us. We'll automatically debit your bank account or charge your VISA®, MasterCard®, Discover® or American Express® credit card for your monthly bill.
  • Pay online at AdvantageStorage.net. Register online at AdvantageStorage.net – then make online payments from your bank account or VISA®, MasterCard®, Discover® or American Express® credit card.
  • Pay by mail. Mail your payment to your Advantage Storage location. Please include your storage unit number on your check or money order. (Use our Location Finder to get the mailing address of your Advantage Storage facility.)
  • Pay in person. You can pay in person by cash or check credit card (VISA®, MasterCard®, Discover® or American Express®) at any Advantage Storage facility.
  • Pay by telephone. Call your local storage facility and our storage professional will charge your VISA®, MasterCard®, Discover® or American Express® credit card for your bill. A transaction fee of up to $10 may be charged for each payment made by phone after normal business hours.