Privacy Policy

Advantage Storage (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and safeguard information in connection with our website, mobile applications, storage facilities, and related services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information as described in this Privacy Policy.

1. Scope

This Privacy Policy applies to information collected:

• Through our website(s) located at advantagestorage.net;
• Through our mobile applications or customer portals;
• Through email, text messages, or other electronic communications between you and us;
• Through our storage facilities, including gate access systems, security cameras, and in-person interactions;
• Through phone calls with our call center or facility staff, including recorded calls.

This Privacy Policy does not apply to:

• Information collected offline through channels not listed above;
• Third-party websites, applications, or services that may be linked to or from our Services. We encourage you to review the privacy policies of any third-party site before providing your information.

2. Information We Collect

We may collect the following categories of information:

Personal Information, such as your name, mailing address, email address, telephone number, account credentials, and billing/payment information (e.g., credit card number, cardholder name, and expiration date).

Reservation and Rental Information, such as unit size and preferences, reservation and rental history, move-in/move-out dates, gate access codes, and payment status.

Proxy Information. If you make a reservation, rental, or payment on behalf of another person, we will collect that person’s personal information from you. By providing another individual’s information, you represent that you have their consent to do so, and you understand that access to or changes to that information will generally be available only through your account.

Government-Issued Identifiers, such as a driver’s license, vehicle registration, passport, or similar identification number, where required for identity verification, security, fraud prevention, or legal compliance.

Facility and Security Information, such as video footage from security cameras at our facilities and records of gate or unit access.

Call Recordings, including recordings of incoming or outgoing calls with our call center or facility staff, which may be transcribed, monitored, or archived consistent with applicable law.

Communications, including emails, chat transcripts, voicemails, and text messages you send to us.

Non-Personal / Automatically Collected Information, such as IP address, browser type, device identifiers, operating system, referring website, pages viewed, and cookie identifiers.

Information from Other Sources, such as service providers, business partners, referring websites, or publicly available sources (for example, for identity verification or fraud prevention).

3. How We Collect Information

We collect information:

• Directly from you — when you make a reservation, rent a unit, create an account, make a payment, contact customer support, or otherwise communicate with us.
• Automatically — through cookies, web beacons, pixels, software development kits (SDKs), server logs, and similar technologies used on our website, apps, and in our emails.
• At our facilities — through security cameras, gate access systems, and in-person interactions.
• From third parties — including service providers, business partners, affiliates, referring websites, and, where permitted, publicly available or governmental sources.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Recognize you as a returning visitor;
• Enable and support online reservations and transactions;
• Customize content based on your activity;
• Measure and improve the performance of our website and marketing;
• Support fraud prevention and security.

Most browsers allow you to block or delete cookies, or to be notified when a cookie is set. If you disable cookies, some features of our Services — including the ability to complete a reservation — may not function properly.

We do not currently respond to browser “Do Not Track” signals. Where required by law, we treat a Global Privacy Control (GPC) signal as a request to opt out of the sale or sharing of personal information for the browser and device sending the signal, as described in Section 8.

5. How We Use Information

We may use the information we collect to:

• Process and manage reservations, rentals, and payments;
• Communicate with you about your account, rental, or facility access;
• Provide customer support and respond to inquiries;
• Improve our website, apps, and services, including through analytics and testing;
• Personalize offers, promotions, and recommendations (e.g., suggested unit sizes);
• Detect, investigate, and prevent fraud or illegal activity;
• Maintain the safety and security of our facilities, customers, and staff;
• Send marketing or promotional communications, subject to your opt-out preferences;
• Comply with legal obligations, enforce our agreements, and establish or defend legal claims;
• Support business operations such as audits, corporate governance, and business transactions.

Automated Tools and AI. We may use automated tools, including artificial intelligence and machine-learning technologies, to assist with tasks such as triaging inquiries, supporting customer service, detecting fraud, or personalizing communications. These tools are designed to support — not replace — human decision-making, and we do not use them to make decisions that produce legal or similarly significant effects about you based solely on automated processing, except as permitted by law.

6. How We Share Information

We may share your information with:

• Service providers who perform functions on our behalf, such as payment processing, hosting, analytics, marketing, customer support, and fraud prevention. These providers may use your information only to perform their services for us.
• Affiliates and corporate family members, for internal business purposes.
• Business partners, where you have requested or authorized optional products or services offered jointly with a third party.
• Referring websites, where you arrived at our Services through a link from another site.
• Government authorities or other parties, when required by law, subpoena, or court order, or to establish, exercise, or defend legal rights.
• Successors in a business transaction, such as a merger, acquisition, financing, or sale of assets.
• Other third parties, with your consent or at your direction.

We do not sell your personal information for monetary consideration. We may share aggregated or de-identified information that does not identify you.

7. Your Privacy Choices

Depending on your location, you may have the right to:

• Opt out of marketing communications at any time by following the unsubscribe instructions in our emails (you may still receive service-related messages);
• Adjust your browser or device settings to limit or block cookies and similar tracking technologies;
• Enable a Global Privacy Control (GPC) signal to opt out of the sale or sharing of personal information for cross-context behavioral advertising, where applicable;
• Request access to, correction of, or deletion of your personal information;
• Request that we limit the use of certain sensitive personal information, where applicable.

To exercise these rights, please contact us using the information in Section 14. We will not discriminate against you for exercising your privacy rights.

8. State-Specific Privacy Rights (e.g., California)

Residents of certain states, including California, may have additional rights under applicable law (e.g., the CCPA/CPRA), including the right to know/access, delete, correct, opt out of sale or sharing, and limit the use of sensitive personal information.

We do not knowingly sell or share the personal information of consumers under the age of 16. Requests to exercise these rights may be submitted to admin@advantagestorage.net or by mail to 7201 Bishop Road, Ste 250, Plano, TX 75024. We will verify your identity, and that of any authorized agent, before processing a request.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information, including encryption for sensitive data in transit and access restrictions for authorized personnel. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Use of our Services is at your own risk.

10. Data Retention

We retain personal information only as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

11. Children’s Privacy

Our Services are general-audience and are not directed to children under the age of 13 (or 16, where applicable). We do not knowingly collect personal information from children under this age. If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete it.

12. User Submissions and Reviews

If you submit reviews, comments, photos, or other content to us (collectively, “Submissions”), you grant us a non-exclusive, royalty-free, worldwide, transferable, and sublicensable right to use, reproduce, modify, and display such Submissions in connection with our Services. You are solely responsible for your Submissions and represent that they do not violate any law or third-party right. We may, at our discretion, remove or decline to publish any Submission.

13. Third-Party Links and Services

Our Services may contain links to third-party websites or services that we do not own or control. This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy policies before providing any information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be indicated by an updated “Last Updated” date, and, where required by law, we will provide additional notice. Your continued use of our Services after any changes constitutes your acceptance of the revised Privacy Policy.

15. Contact Us

If you have questions, comments, or concerns about this Privacy Policy or our handling of your personal information, please contact us:

Advantage Storage 7201 Bishop Road, Ste 250, Plano, TX 75024 – admin@advantagestorage.net – 972.547.0236

Effective Date: 2019-8-15 Last Updated: 2026-8-10